Terms of service

Terms of Service

Welcome to the Trust Energy Solutions website. By using this website, placing an order, requesting a quotation, or using any of our services, you acknowledge that you have read, understood, and agreed to these Terms of Service

These terms are intended to regulate the use of the website, services, orders, and sales in a manner that protects the rights of both the customer and Trust Energy Solutions

1. Scope of Services

Trust Energy Solutions provides products and services in the fields of solar energy, renewable energy, and energy storage solutions. Depending on the nature of the request, these may include:

• Sale and supply of solar panels, inverters, batteries, and energy storage systems
• Sale of portable energy products and solutions
• Solar energy system design
• Installation and commissioning of solar energy systems
• On-Grid, Hybrid, and Off-Grid systems
• Testing, commissioning, and maintenance services
• Technical studies, energy production studies, and feasibility studies
• Technical support and after-sales services
• Residential, commercial, industrial, agricultural, and other solar energy projects

The exact scope of services may vary from one project to another according to the approved quotation, contract, or purchase order

2. Use of the Website

The website must be used lawfully and responsibly and must not be used for any purpose that may harm the website, the company, or other users

Prohibited activities include, but are not limited to:

• Attempting unauthorized access to the website or its systems
• Misusing the website or its services
• Intentionally providing false or misleading information
• Using website content in a manner that infringes intellectual property rights
• Attempting to disrupt the website or affect its performance or security

3. Product and Service Information

We make reasonable efforts to ensure the accuracy of the information displayed on the website, including product specifications, images, prices, and technical information

However:

• Product images may differ slightly from the actual product
• Specifications may be updated by manufacturers without prior notice
• Certain technical details may vary depending on the model, version, or market
• General website information should not be considered a substitute for a project-specific technical study where required

If there is any conflict between general website information and an approved quotation, contract, or technical document relating to a specific order or project, the approved project-specific document shall take priority

4. Pricing

Prices displayed on the website, where applicable, may be updated or changed without prior notice unless the price has been confirmed through an approved quotation or confirmed order

Depending on the circumstances, displayed prices may not include:

• Installation charges
• Shipping or delivery fees
• Civil or construction works
• Additional electrical works or cabling
• Government fees or electricity utility charges
• Any additional work not included in the quotation

Project-specific costs will be stated in the applicable quotation or approved agreement

5. Quotations

Quotations issued by Trust Energy Solutions remain valid for the period specified in the quotation

A quotation may be revised if there are changes to:

• Quantities
• Specifications
• Project location
• Electrical loads or customer requirements
• Supplier or shipping costs
• Fees or taxes
• Electricity utility or regulatory requirements
• Technical conditions that were not apparent when the quotation was prepared

6. Orders and Acceptance

Submission of an order through the website, WhatsApp, email, or any other communication channel constitutes an initial request and does not become binding on the company until the order is confirmed, the quotation is approved, or the required payment is received, as applicable

The company reserves the right to reject or cancel an order in situations including:

• Product unavailability
• An obvious pricing or description error
• Technical inability to complete the requested work
• Incomplete customer information
• Failure to receive the required payment
• A legal or regulatory restriction preventing fulfilment

7. Payment

Payments are subject to the payment methods available and approved by the company

Depending on the circumstances, these may include:

• Cash payment
• Bank transfer
• Cards or electronic payment gateways
• Any other payment method approved by the company

Payments must be made according to the terms stated in the invoice, quotation, or agreement

An order or project is not considered finally confirmed until the required payment has been received, where applicable

8. Shipping and Delivery

Delivery times vary depending on the product, location, availability, and nature of the order

The company makes reasonable efforts to meet expected delivery times. However, delays may occur due to circumstances beyond its control, including:

• Supplier delays
• International shipping
• Customs procedures
• Weather conditions
• Transportation providers
• Emergency or regulatory circumstances

Any estimated delivery date is not an absolute guarantee unless a specific binding date has been expressly agreed upon in writing

9. Installation and Project Execution

For projects that include installation, the customer is responsible for providing reasonable access to the project site and any necessary coordination required to complete the work

Installation may require:

• Access for the company’s technical team
• Temporary disconnection or operation of certain electrical loads
• Availability of suitable electrical connection points or installation areas
• Additional civil or construction work
• Coordination with the electricity utility or relevant authorities

Any additional work not included in the approved quotation may be priced separately after receiving the customer’s approval

10. Solar Energy System Design

Systems are designed based on the information available at the time of the study, including:

• Electricity bills
• Electrical loads
• Available installation area
• Shading conditions
• Operating conditions
• Customer requirements

If the information provided by the customer is inaccurate or if site conditions or electrical loads change after the design has been prepared, the design and associated costs may need to be revised

11. Expected Energy Production and Savings

Any estimates relating to system energy production, electricity bill savings, or investment payback periods are based on the information available at the time of the study

Actual performance may be affected by factors including:

• Solar irradiation
• Weather conditions
• Shading
• Solar panel cleanliness
• Changes in electrical loads
• Operating hours
• Changes in electricity tariffs
• System efficiency
• Electricity grid performance
• Regulatory changes

Accordingly, estimates do not constitute a fixed guarantee of energy production or financial savings unless expressly agreed otherwise in writing

12. Permits and Approvals

Certain projects may require approval from:

• The Energy and Minerals Regulatory Commission
• The relevant electricity distribution company
• Government or municipal authorities
• Other regulatory bodies

Such approvals are subject to applicable laws, regulations, and procedures, and the company cannot guarantee approval where the final decision is made by an external authority

13. Warranty

Products are subject to the warranty terms provided by the manufacturer, supplier, or Trust Energy Solutions, depending on the product and service

Warranty service may require:

• Proof of purchase
• Technical inspection
• Compliance with product operating instructions
• Confirmation that the product has not been opened or modified by an unauthorized party
• Confirmation that the damage was not caused by misuse or unauthorized installation

Warranty coverage generally does not include damage caused by:

• Misuse
• Impact or physical damage
• Liquids or fire
• Abnormal electrical voltage
• Unauthorized tampering or modification
• Installation by an unauthorized party where such installation affects the warranty terms

Each warranty case will be handled according to the applicable warranty conditions of the relevant product

14. Returns and Refunds

Returns and refunds are subject to the Return & Refund Policy published on the website

Customers are encouraged to review that policy before submitting a return or replacement request

Standard return conditions do not affect customer rights relating to warranties or manufacturing defects under applicable law

15. Batteries and Energy Storage Systems

Batteries and energy storage systems must be used and operated within the technical limits specified by the manufacturer

Battery capacity and service life may be affected by factors including:

• Number of charging and discharging cycles
• Temperature
• Depth of discharge
• Electrical loads
• Usage patterns
• Storage conditions
• System settings

A gradual reduction in battery capacity over time does not necessarily constitute a defect where such reduction is within the manufacturer’s specifications and warranty terms

16. Maintenance and Inspection Services

Maintenance or inspection services may require temporary shutdown of the system, opening certain components, or conducting technical tests

The company will determine the scope of service and any applicable charges based on the circumstances of each case

The company is not responsible for pre-existing faults or faults resulting from installation or modifications carried out by third parties, except within the scope of work performed by the company itself

17. Customer Responsibilities

The customer is responsible for:

• Providing accurate information regarding the project site and electrical loads
• Using products in accordance with the manufacturer’s instructions
• Avoiding modifications to the system without consulting a qualified technical party
• Making payments according to the agreed schedule
• Providing suitable conditions for project execution
• Reporting any problem or fault clearly and within a reasonable period

18. Intellectual Property

All website content, including:

• Text
• Images
• Designs
• Graphics
• Logos
• Marketing materials
• Technical content

is owned by Trust Energy Solutions or used under appropriate authorization

Such content may not be copied, republished, or commercially used without prior permission, except for lawful personal use of the website

19. External Links and Services

The website may include links to or services provided by third parties such as:

• Shopify
• Payment service providers
• Shipping providers
• WhatsApp
• Google
• Meta
• Manufacturer websites

Trust Energy Solutions is not responsible for the content, policies, availability, or technical failures of third-party services that are outside the company’s control

20. Data Protection and Privacy

Personal information is handled in accordance with the Privacy Policy published on the website

By using the website or providing information to the company, the user acknowledges that such information may be used to the extent necessary to process orders, provide services, and communicate with the customer in accordance with that policy

21. Limitation of Liability

The company performs its obligations according to approved agreements and appropriate professional standards

However, the company is not responsible for losses arising directly from circumstances outside its reasonable control, including:

• Electricity grid outages
• External faults
• Natural disasters
• Government decisions
• Changes in legislation or regulations
• Supplier or shipping delays
• Customer misuse of the product or system
• Intervention in the system by a third party

Nothing in these terms limits any rights or obligations that cannot lawfully be excluded

22. Force Majeure

The company will not be considered liable for delays or inability to perform part of its obligations where caused by extraordinary circumstances beyond its reasonable control, including natural disasters, war, civil disturbances, road closures, supply chain disruptions, government decisions, or similar circumstances

23. Changes to These Terms

Trust Energy Solutions may update these Terms of Service when necessary due to changes in services, the website, business operations, or legal and regulatory requirements

Updated terms will be published on the website and will apply to subsequent use, orders, and services from the date of publication unless otherwise required by law or agreement

24. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws and regulations applicable in the Hashemite Kingdom of Jordan

Any dispute will be handled through the procedures and competent authorities of the Hashemite Kingdom of Jordan, subject to any mandatory consumer protection provisions that may apply

25. Contact Us

For any questions regarding these Terms of Service, products, orders, or services, please contact:

Trust Energy Solutions
Phone: 06 5544210
Email: info@trustenergy-jo.com
Address: Amman – Al Rabieh, Al Sharif Nasser Bin Jameel Street, Building 71, Third Floor, Office 4