Privacy policy
Privacy Policy – Trust Energy Solutions
Last updated: September 4, 2025
Trust Energy Solutions (“we,” “our,” “us”) operates this website, including all related information, content, features, tools, products, and services (collectively, the “Services”), in order to provide you, the customer, with a secure and curated shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described here.
Personal Information We Collect
We may collect the following categories of personal information:
Contact details: name, billing/shipping address, phone number, and email address.
Financial information: credit/debit card details, payment confirmation, and other transaction details.
Account information: username, password, preferences, and settings.
Transaction information: products viewed, added to cart, purchased, returned, exchanged, or canceled.
Communications with us: information included when contacting our support team.
Device & usage information: IP address, browser, device type, and interactions with our Services.
How We Use Your Information
We may use your personal information to:
Provide and improve our Services (orders, payments, shipping, returns, etc.).
Send marketing and promotional communications.
Ensure security and prevent fraud.
Provide customer support and communicate with you.
Comply with legal obligations.
Disclosure of Information
We may share your information with:
Shopify (as our platform provider).
Service providers (payment processors, shipping companies, IT services).
Business partners for marketing purposes (only with your consent where required).
Legal authorities if required by law.
Relationship with Shopify
Our store is hosted on Shopify Inc. Shopify processes your data in order to provide us with the platform to sell products and services to you. To learn more, see Shopify’s Privacy Policy.
Security & Retention
We implement reasonable safeguards, but no system is 100% secure. We retain personal information only as long as necessary to provide our Services, comply with legal obligations, and resolve disputes.
Your Rights
Depending on your location, you may have the right to:
Access or request a copy of your personal information.
Request correction or deletion of your data.
Opt out of marketing communications.
File a complaint with a relevant authority.
Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
Contact Us
For any questions or to exercise your privacy rights, please contact us:
Trust Energy Solutions
📧 Email: info@trustenergy-jo.com
📍 Website: www.trustenergy-jo.com
📞 Phone: +96265544210