Privacy policy

Privacy Policy

Trust Energy Solutions respects the privacy of its customers and website visitors and is committed to handling personal information responsibly and protecting it through reasonable technical and organizational measures

This Privacy Policy explains the types of information we may collect, how we may use it, when it may be shared with third parties, and the choices available to users regarding their personal information

1. Information We May Collect

When you use our website, contact us, or place an order, we may collect certain information, including:

• Name
• Phone number
• Email address
• Delivery address or project location
• Billing and invoice information
• Details of the products or services requested
• Messages and inquiries submitted to us
• Information provided through contact forms, WhatsApp, or social media platforms
• Technical information related to website usage, such as device type, browser, IP address, pages visited, and general usage information

We do not normally store full payment card details directly. Electronic payments, where available, are processed through approved third-party payment providers and systems in accordance with their own security procedures and privacy policies

2. How We Use Information

We may use the information we collect for purposes including:

• Processing orders and sales
• Communicating with customers regarding orders, projects, or services
• Preparing quotations and technical studies
• Arranging delivery, installation, or maintenance services
• Providing after-sales service, technical support, and warranty assistance
• Responding to inquiries and complaints
• Improving the website and customer experience
• Analyzing website performance and understanding visitor behavior
• Sending updates, offers, or marketing communications where consent or another appropriate basis exists
• Meeting legal, accounting, and regulatory requirements
• Protecting the website, the company, and customers from fraud or unauthorized use

3. Orders, Projects, and Technical Services

When requesting a service related to solar energy systems, energy storage systems, maintenance, or installation, we may need to collect additional information relating to the project site, electricity consumption, electrical loads, site photographs, or technical documents required to assess the project

This information is used only to the extent necessary to prepare a quotation, design a system, execute a project, or provide technical support

4. Sharing Information with Third Parties

We may share certain information with third parties when necessary to provide our services, including:

• Shopify and service providers involved in operating our online store
• Payment service providers
• Delivery and shipping companies
• Hosting and technology service providers
• Email and messaging service providers
• Analytics and advertising platforms such as Google and Meta, subject to the applicable settings and permissions
• Suppliers or manufacturers where necessary for warranty or technical support
• Government or regulatory authorities where disclosure is required by law or official procedure

We do not share personal information with third parties for purposes unrelated to providing services or operating our business except where permitted by law or with appropriate consent

5. WhatsApp and Social Media

When you communicate with us through WhatsApp or social media platforms, your information may also be subject to the privacy policies of the relevant platform

We may retain communication records where necessary to follow up on an order, inquiry, support request, warranty case, or after-sales service

6. Cookies

Our website may use cookies and similar technologies to help:

• Operate the website properly
• Remember certain user preferences
• Analyze website traffic
• Measure page and marketing campaign performance
• Improve the browsing experience
• Display advertising that may be more relevant to users, where applicable

Users may control cookies through their browser settings or through consent options available on the website, depending on the functionality provided by the platform

7. Google, Meta, and Analytics Tools

We may use third-party services such as Google Analytics, Google Ads, and Meta to measure website and campaign performance and understand how visitors interact with our website

These services may collect technical or usage information in accordance with their own privacy policies and settings

8. Data Security

We take reasonable administrative and technical measures to help protect personal information against unauthorized access, misuse, alteration, or unlawful disclosure

However, no electronic system or internet-based communication method can be guaranteed to be completely secure

9. Data Retention

We may retain personal information for as long as reasonably necessary for the purpose for which it was collected, including:

• Fulfilling orders and projects
• Warranty and maintenance services
• Accounting and tax obligations
• Handling complaints and disputes
• Meeting legal and regulatory requirements

Information may be deleted or retained for a shorter period when there is no longer a legitimate reason to keep it, subject to technical capabilities and applicable legal requirements

10. User Rights

Users may contact us to request:

• Information about personal data associated with them
• Updates or corrections to their information
• Deletion of certain personal data where legally and technically possible
• Opting out of certain marketing communications
• Objection to certain uses of personal information where applicable

Some information may need to be retained where required to complete an order, provide warranty coverage, or satisfy legal, accounting, or regulatory obligations

11. Children's Data

The website and commercial services provided by Trust Energy Solutions are not primarily directed toward children, and we do not intentionally seek to collect personal information from children

12. External Links and Websites

Our website may contain links to external websites or platforms

Trust Energy Solutions is not responsible for the privacy practices or content of external websites, and users are encouraged to review the privacy policy of any third-party website or service they visit

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, systems, operations, or applicable legal and regulatory requirements

The updated version will be published on this page, and continued use of the website after an update will be subject to the version then in effect

14. Contact Us

For any questions or requests relating to this Privacy Policy or personal information, please contact:

Trust Energy Solutions
Phone: 06 5544210
Email: info@trustenergy-jo.com
Address: Amman – Al Rabieh, Al Sharif Nasser Bin Jameel Street, Building 71, Third Floor, Office 4

We take privacy and personal data inquiries seriously and handle them in accordance with our internal procedures